Frequently Asked Questions
This page details some of the most frequently asked questions about our service.
Q: Do I have to sign up for 12 months?
A: No, we offer both a Pay as you learn and account based service without minimum terms contracts.
Q: Why are there not more courses?
A: Although the Service will include Wales-only law issues under the areas listed in Part 4, Schedule 7 of the Act, GWA 2006, we will also be offering other courses like Family, Conveyancing, Employment and Probate. It is our aim to provide you with a 'one-stop' service for most of your CPD requirements We plan to increase the range of course by at least two a month over the next twelve months and this should increase at the same level in Year Two. We will also be listening to you, our customers as to the type and nature of courses you would like to see appearing on this Site.
Q: When I purchase the course, how long is it available for me to view on the Site?
A: Generally, the course remains available for viewing and repeat viewing for a minimum of six months unless it is subject to a significant update as a result of a change in the law.
Q: I'm based in England can I still use your service?
A: The Service will include Welsh-only legal issues so if you have clients in Wales, or wish to see specific differences in the Welsh and English systems then this is of interest to you. We also offer a broader service too and you will find generic courses of interest to all such as Conveyancing, Family and Probate on the Site now or very soon.
Q: Can I take the courses on my mobile device?
A: Yes, but at the moment the service is not optimised for mobile platforms so it might appear slow. We are planning on launching a mobile based version later this year.
Q: Do I need any special software to use your service?
A: No, all that you will need is a modern web browser such as internet explorer version 8+, Firefox version 4+, Opera, Chrome or Safari. You will also need Flash Player installed to view the CPD movies and JavaScript enabled.
Q: Our practice has multiple practitioners do they each need a different account?
A: Yes and No. If you sign up for one of our Account Packages, then you can easily administer all of your practitioners in one place. Each practitioner would need their own account to undertake the courses, but our account manager provides a centralised system for managing invoicing and users.
Q: How much do your courses cost?
A: All of our courses are priced from £25.00 ex vat per CPD hour.
Q: What payment options do you offer?
A: There are up to three payment options available. Pay as you learn customers can only pay via debit or credit card prior to taking the course. Account based customers can pay via BACS, Debit / Credit Card or buy purchasing Pre-Paid Credits, which provide further cost savings. Account customers can also choose whether to pay each time a module is taken or on a monthly basis.
